Feedback & Complaints

At Avalon Beach Family Dental, we value feedback from our patients. Your feedback, compliments, and complaints help us improve the quality of care and service we provide.

We are committed to managing all feedback in a respectful, transparent, and confidential manner.

You can share feedback or raise a concern at any time by:

• Speaking with our reception team or your treating dentist
• Calling us on (02) 9918 7778
• Emailing us at astrid@avalonbeachfamilydental.com.au
• Completing our online contact form via our website
• Filling out a written feedback form available at reception

We encourage patients to raise concerns as early as possible so we can work towards a prompt resolution.

When a complaint is received, we will:

• Acknowledge your complaint promptly
• Review the details of your concern
• Investigate where required
• Provide a response and proposed resolution

We aim to acknowledge complaints within 2–5 business days and provide a response within 7–14 days where possible.

All feedback and complaints are handled confidentially and respectfully. Providing feedback will not affect your access to care or the quality of service you receive.

If you are not satisfied with our response, you may contact the:

Health Care Complaints Commission (HCCC)
Phone: 1800 043 159
Website: www.hccc.nsw.gov.au

The HCCC is an independent body that manages complaints about health service providers in New South Wales.

We value your feedback and thank you for helping us continually improve our services.